Return Policy

Customers are responsible for carefully checking all product information before ordering (including product styles, specifications and prices).  In order to ensure that customers have the best shopping experience, if the goods do not match the order, non-human damaged or defective, you can apply to us for return and exchange services.  

 

Return and exchange requirements

We only accept the return and exchange requirements of the goods that do not match the order, or the product is damaged by the original manufacturer. We do not accept any exchange requirements due to human factors. We apologize for the inconvenience.

 

All returned goods must be brand new, and keep all packaging materials, including original packaging, receipts and related gifts; returned goods must be sent back together with the gifts.

 

Please note that any shipping costs incurred in the return of the goods are solely responsible by the customer, except for defective products.

 

Refund instructions

If the goods have not been shipped, and the buyer requests to cancel the order, we will charge 40% of the total transaction amount of each refund order or no less than HK$300 as administrative and handling fees, which will be directly deducted from the guest’s refund.

 

If the goods have been shipped or are in transit, and the buyer requests cancellation and refund, we will arrange a refund after the product is returned to the company.  At the same time, buyer must pay the full amount of the company’s delivery and retrieval of the goods.  The transportation fee will be deducted 40% of the total transaction amount of each refund arrangement or no less than HK$300 as administrative and handling fees.

 

If the guest pays with a credit card, the credit card company/bank will charge a handling fee, which will be directly deducted from the refund by the relevant credit card company/bank (Not collected by us).  The final refund amount will be returned by the credit card company/bank. 

 

Return and exchange procedures

Contact customer service staff → Confirm returnable goods → Prepare goods and invoices → Send returned goods to us

Please provide the following information, WhatsApp to: +8526680-3001 or email to: cs@lifex8.com, so that we can review:

1. Order number

2. The name of the buyer

3. The name and quantity of the product to be returned and exchanged

4. Reasons for Return and Exchange

5. Return address, contact phone number, and contact person's name

6. Whether the product has been opened

7. Please provide product photos so that CS staff can confirm the integrity of the product

8. If you use PayMe to pay, you need to provide PayMe name and transaction number

 

Notice for Return and Exchange

The application procedure must be completed within 48 hours, otherwise it will not be accepted.

Each order is limited to a one-time return and exchange arrangement.

 

The following situations do not belong to the scope of return/exchange

• Exceeded the deadline of the return request.

• Products with non-factory defects.

• Products that are not brand new or damaged and affect secondary sales.

• An order for return or exchange has already been processed.

• Goods or gifts purchased during promotional activities.

• Discounted products and products purchased with points.

• Return the goods by themselves without applying for the return and exchange procedures in advance.

• The official website has listed products that cannot be exchanged and returned.

 

Life Is For Excellence Ltd. reserves the right to change the terms and conditions without prior notice and the right to refuse to replace products, if there is any dispute, Life Is For Excellence Ltd. has the final decision.